If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. It's not a deposit, but they do hold the funds on your card. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. If we do not have your information by this deadline, you will be unable to sail. Additional communication instructions can be found on board the ship in your stateroom information directory. Fax Service: Please contact the Guest Services for details if you wish to send a fax. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Customs officials will not be available at the ship during check-in to register valuables. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. It also saves you from checking a bunch of charges on your on board account. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. For this reason, Holland America Line has size and weight guidelines for scooters. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Just to confirm-- we can use OBC for the daily service charge? Cash Advance: Cash advances are available at the Guest Services. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. For 21+ day voyages (excluding Grand However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. The minimum age to participate in Club HAL is three years. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Theres never a dull moment on your Holland America Line cruises. Most evenings smart casual attire is appropriate. Points can be applied towards statement credits, onboard amenities, gift I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. If you choose, continue the journey into the Yukon on your Alaska cruisetour. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent Usually there is a fee required. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Gift orders must be prepaid and received two weeks in advance of sailing. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). Please contact Ship Services for further information. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. I've had up to $1000 hold put on my cc for car rental. HAL reserves the right to apply this price protection and offer at its discretion. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. MissJammin, November 23, 2016 in Holland America Line. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Appointments are strongly suggested, particularly for Dressy Nights. You will need to provide health certificate documentation for the animal in your ports of call. Any additional information concerning currency restrictions, please contact the customs agency in their country. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Your stateroom keycard will be delivered to your stateroom. Once completed, all guests will be allowed to disembark. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Please log in to purchase your shore excursions. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. You may find more information on our tours and shore excursion programs on hollandamerica.com. Printable luggage tags are available at the Online Check-In start page. During the voyage, a safe to store your valuables and important documents is available in your stateroom. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Children ages 3 - 6 years old have a sign in and out policy. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. I understand that some cruise lines already allow this and it would be such a HUGE help in our planning. The charges are subject to change without notice. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Rest assured that your passport will be fully secured by our staff. Your baggage will arrive in your stateroom later that afternoon. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Cash deposits can be made on the last day of the cruise. Cruise lines are no different. Souvenirs can? For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer.